Cancellation And Refund

Last Updated: 04/10/2025

At Glitters Polish, we are committed to providing you with high-quality products. We want you to be completely satisfied with your purchase. This policy outlines our procedures for refunds and cancellations.

1. Cancellations

  • Order Cancellation by the Customer:
    • You may cancel your order for a full refund at no cost before it has been shipped.
    • To cancel an order, please contact our customer support team immediately at [Your Contact Email Address] or by phone at [Your Phone Number] with your order number.
    • Once an order has been shipped, it cannot be canceled. You would then need to follow our return process after receiving the product.
  • Order Cancellation by Glitter Polish:
    • We reserve the right to cancel any order for reasons including, but not limited to:
      • The product is out of stock or no longer available.
      • Pricing or product information errors.
      • Suspicion of fraudulent activity.
    • In the event that we cancel your order, we will notify you and issue a full refund to your original payment method.

2. Returns and Refunds

a. Eligibility for Refund

  • To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • The item must be returned to us within [e.g., 30] days from the date of delivery.
  • Items purchased during a sale or with a promotional code may be subject to a different return policy, which will be specified at the time of purchase.

b. How to Initiate a Return

  1. Contact Us: Before sending the item back, you must contact our customer support team at [Your Contact Email Address] to request a return authorization. Please include your order number and the reason for the return.
  2. Wait for Instructions: We will provide you with a return shipping address and instructions on how to send the item back. Please do not send your purchase back to the manufacturer.
  3. Pack Securely: Package the item securely to prevent damage during transit. You are responsible for the safe return of the product.
  4. Ship the Item: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

c. Refunds Process

  • Inspection: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • Processing: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [e.g., 7-10] business days.
  • Late or Missing Refunds:
    • If you haven’t received a refund yet, first check your bank account again.
    • Then contact your credit card company, as it may take some time before your refund is officially posted.
    • Next, contact your bank. There is often some processing time before a refund is posted.
    • If you’ve done all of this and you still have not received your refund, please contact us at [Your Contact Email Address].

3. Damaged or Incorrect Items

  • If you receive a product that is damaged or incorrect, please contact us within [e.g., 48 hours] of delivery.
  • We will ask you to provide photos of the damaged or incorrect item and its packaging.
  • After reviewing the information, we will arrange for a replacement to be shipped to you or issue a full refund, including the original shipping cost. We may also provide a pre-paid shipping label for you to return the damaged item.

4. Contact Us

If you have any questions about our Refund and Cancellation Policy, please contact us:

  • Email: glitterspolish@gmail.com
  • Phone: +91 94475 03786
  • Address:
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